Volunteerism in Times of Crisis: An Unconventional Response to Processing Unemployment Insurance Claims

Chia Ko Hung, Morgen S. Johansen, Jennifer Kagan, David Lee, Helen H. Yu

Research output: Contribution to journalReview articlepeer-review

1 Scopus citations

Abstract

This essay provides a reflective commentary outlining Hawai’i’s unconventional response for employing a volunteer workforce of public servants when faced with the task of processing an unprecedented backlog of unemployment insurance claims triggered by the COVID-19 pandemic. Although efforts are still ongoing, this essay applies volunteerism and public service motivation as a framework to explain why public servants would serve in a voluntary capacity at another public agency. The intent of this essay is to spur conversation on how public servants are further stepping up to the frontlines during times of crisis, as well as expand knowledge on the relationship between volunteerism and public service motivation.

Original languageEnglish
Pages (from-to)214-225
Number of pages12
JournalState and Local Government Review
Volume52
Issue number3
DOIs
StatePublished - Sep 2020

Bibliographical note

Publisher Copyright:
© The Author(s) 2021.

Keywords

  • COVID-19 pandemic
  • public service motivation
  • unemployment insurance claims
  • volunteerism

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