Understanding diverse types of performance information use: evidence from an institutional isomorphism perspective

Drawing on institutional theory, this study examines coercive, normative, and mimetic forces to explain the conditions under which different types of performance information are used. This study employs a series of empirical models using data from surveys of South Korean public service organizations (2017–2018). The results suggest that institutional isomorphism differently influences public organizations’ performance information use. Whereas coercive pressure is positively involved in financial support and resources, normative pressure is negatively connected with project management and resource allocation. Other critical factors such as leadership, information availability, and developmental culture also matter to performance information use.