The factors affecting success of knowledge-based systems at the organizational level

Gee Woo Bock, Ayoung Suh, Kyung Shik Shin, An Hu

Research output: Contribution to journalArticlepeer-review

13 Scopus citations

Abstract

The success of information systems (IS) has long been studied in various contexts. Yet, few previous studies have examined the success of knowledge-based systems (KBSs) taking into consideration the knowledge-intensive nature of KBSs. This study aims to identify the success factors of KBSs from the knowledgesharing perspective. Given this purpose, we developed a research model by combining a knowledge-sharing framework with DeLone and McLean's IS success model. The model was tested using data gathered through a field survey of 60 organizations. The results showed that three organizational factors, namely, codifiability of knowledge, absorptive capacity, and relationship with a vendor were essential in interpreting the success of KBSs.

Original languageEnglish
Pages (from-to)95-105
Number of pages11
JournalJournal of Computer Information Systems
Volume50
Issue number2
StatePublished - Dec 2009

Keywords

  • Interorganizational relationships
  • IS success
  • Knowledge sharing
  • Knowledge-based system (KBS)

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