Satisfaction and expressed needs of pharmaceutical care services and challenges recognized by patients in South Korea

Jieun Kang, Kiyon Rhew, Jung Mi Oh, Nayoung Han, Iyn Hyang Lee, Nam Kyung Je, Eunhee Ji, Euni Lee, Jeong Hyun Yoon, Sandy Jeong Rhie

Research output: Contribution to journalArticlepeer-review

11 Scopus citations


Purpose: To assess the degree of satisfaction and expressed needs of pharmaceutical care services in patients with chronic diseases and explore the factors related to the needs from patients’ perspectives for the further development of pharmaceutical care service models. Patients and methods: A cross-sectional survey of 220 patients (mean age ± SD: 61.3±13.1, male:female: 104:116) was conducted. The questionnaire was structured to measure patients’ degree of satisfaction and expressed needs using a 5-point Likert scale. Additionally, preferred duration, methods of service delivery, and willingness to pay were surveyed. Responses were analyzed using an ordinal regression method to predict factors that were related to pharmaceutical care services. Results: Sixty-seven patients had experienced pharmaceutical care services. Their satisfaction levels were high in all categories; however, there were no significant differences between categories. The levels of expressed needs were similar among categories without significant differences. The preferred delivery method was a face-to-face conversation combined with being provided with written information (53.2%). The preferred duration was ≤10 min (70.5%). About 48% of the patients showed willingness to pay for the service. Education level and region influenced patients’ needs. Conclusion: The satisfaction and needs of pharmaceutical care services was very positive; however, noticing only a third of patients experienced pharmaceutical care services, this may indicate a lack of awareness and less appreciation of pharmacists by patients. Details concerning patients’ awareness and the value of pharmaceutical care services require further investigation.

Original languageEnglish
Pages (from-to)1381-1388
Number of pages8
JournalPatient Preference and Adherence
StatePublished - 11 Aug 2017

Bibliographical note

Funding Information:
This study was supported by a grant from the Korea Health Technology R&D Project through the Korea Health Industry Development Institute (KHIDI), funded by the Ministry of Health & Welfare, Republic of Korea (grant number: HI13C0731).

Publisher Copyright:
© 2017 Kang et al.


  • Needs
  • Patient perspective
  • Pharmaceutical care service
  • Satisfaction


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