Online university students' satisfaction and persistence: Examining perceived level of presence, usefulness and ease of use as predictors in a structural model

Young Ju Joo, Kyu Yon Lim, Eun Kyung Kim

Research output: Contribution to journalArticlepeer-review

215 Scopus citations

Abstract

Learners' satisfaction and persistence are considered critical success factors in online universities where all of the teaching and learning activities are carried out online. This study aims to investigate the structural relationships among perceived level of presence, perceived usefulness and ease of use of the online learning tools, learner satisfaction and persistence in an online university located in South Korea. The specific predictors were teaching presence, social presence, cognitive presence, and perceived usefulness and ease of use. Structural equation modeling (SEM) was used to provide cause-and-effect inferences. The study participants were 709 learners who enrolled in a Korean online university in 2009 and responded to online surveys. The results indicated that teaching presence, cognitive presence, and perceived usefulness and ease of use were significant predictors of learner satisfaction, which was found to be a significant mediator of predictors and persistence. The findings provided substantial implications for designing and implementing teaching and learning strategies in online university environments.

Original languageEnglish
Pages (from-to)1654-1664
Number of pages11
JournalComputers and Education
Volume57
Issue number2
DOIs
StatePublished - Sep 2011

Keywords

  • Distance education and telelearning
  • Learning communities
  • Post-secondary education

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