Hasty discussion, cross-cutting exposure, and tolerance: A comparative study of South Korean and American online discussants

The positive relationship between cross-cutting exposure and tolerance has long been a topic in the political communication field. By reinvestigating this issue, this study further explores whether hasty discussion moderates the relationship from a cross-cultural perspective by comparing South Korea with the United States. The authors posit that hasty discussion—a term that was coined to explain South Korean’s fast lifestyle as reflected in discussion processes—is a South Korean characteristic that can have deleterious effects on deliberative democracy. Nine hundred and sixty survey participants (480 South Koreans and 480 Americans) showed meaningful results: (1) Hasty discussion comprises two factors (ignoring discussion processes and pursuing discussion efficiency). (2) Americans are exposed to more cross-cutting opinions than South Koreans, but the positive relationship between cross-cutting exposure and tolerance is more significant in the South Korean sample. (3) In the South Korean sample, ignoring discussion processes negatively affected tolerance. (4) An interaction effect of ignoring discussion processes and cross-cutting exposure on tolerance was found among South Koreans. That is, ignoring the discussion process lowered tolerance.