Abstract
AI Agents promise to reduce prompt engineering burden through autonomous workflows, yet their user experience impact remains under-explored. We conducted a within-subjects study (N=20) comparing a single LLM chat interface with a structured agent pipeline for AI-assisted translation. Task complexity (three levels) and user self-efficacy (AI and translation) were examined as moderating factors. Under the evaluated translation tasks, the single LLM was often preferred to the structured pipeline in satisfaction, workload (NASA-TLX), and efficiency (Inter-Message Interval). Usability differences widened in higher-complexity tasks, while medium complexity suggested potential outcome-level trade-offs. Higher self-efficacy users were also more sensitive to reduced perceived control in the pipeline condition. These findings reflect one structured agent pipeline under specific translation tasks rather than agentic systems broadly. We derive design implications for agent interfaces, including separating user intent from content generation and supporting adaptive levels of automation to preserve user agency.
| Original language | English |
|---|---|
| Title of host publication | CHI 2026 - Extended Abtracts of the 2026 CHI Conference on Human Factors in Computing Systems |
| Editors | Nuria Oliver, David A. Shamma, Heloisa Candello, Pablo Cesar, Pedro Lopes, Valentino Artizzu, Fiona Draxler, Gustavo Lopez, Anke V. Reinschluessel, Xin Tong, Phoebe O. Toups Dugas |
| Publisher | Association for Computing Machinery |
| ISBN (Electronic) | 9798400722813 |
| DOIs | |
| State | Published - 13 Apr 2026 |
| Event | Extended Abtracts of the 2026 CHI Conference on Human Factors in Computing Systems, CHI 2026 - Barcelona, Spain Duration: 13 Apr 2026 → 17 Apr 2026 |
Publication series
| Name | Conference on Human Factors in Computing Systems - Proceedings |
|---|
Conference
| Conference | Extended Abtracts of the 2026 CHI Conference on Human Factors in Computing Systems, CHI 2026 |
|---|---|
| Country/Territory | Spain |
| City | Barcelona |
| Period | 13/04/26 → 17/04/26 |
Bibliographical note
Publisher Copyright:© 2026 Copyright held by the owner/author(s).
Keywords
- AI Agent
- Human-AI interaction
- LLM
- Self-efficacy
- System Usability
- Task Complexity
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