Examining In Situ Acoustic Conditions for Enhanced Occupant Satisfaction in Contemporary Offices

Jihyun Park, Vivian Loftness, Tsung Hsien Wang

Research output: Contribution to journalArticlepeer-review

3 Scopus citations


Indoor acoustic quality is one of the critical indicators for occupants’ health, comfort, and productivity in contemporary office environments. Post-occupancy evaluation (POE) is usually employed to examine in situ acoustic measurements to ensure indoor acoustic quality. However, prevailing acoustic performance evaluation does not often consider the technical attributes of building systems (TABS) to holistically investigate the significant correlations between objective acoustic field measurements and subjective POE. As such, this study proposes to cross-examine in situ and perceived acoustic quality indices with TABS to quantify critical factors leading to enhanced occupant satisfaction. Statistical analyses suggest that technical building attributes can significantly influence occupants’ acoustic satisfaction compared to sound levels recorded in contemporary offices. For instance, lowering the distributed noise level from above 40% to 2% can lead to an average 21% increase in occupant satisfaction. Ultimately, incorporating environmental measurements with physical building attributes from an occupant-centric perspective can uncover applicable design guidelines for achieving optimal acoustic quality with the highest occupant satisfaction.

Original languageEnglish
Article number1305
Issue number9
StatePublished - Sep 2022

Bibliographical note

Funding Information:
The authors would like to thank a host of students of the Center for Building Performance and Diagnostics at Carnegie Mellon University, who supported data acquisition, processing, analysis, and reporting. This work was supported by the Ewha Womans University Research Grant of 2021.

Publisher Copyright:
© 2022 by the authors.


  • acoustic satisfaction
  • indoor acoustic quality
  • indoor environmental quality (IEQ)
  • post-occupancy evaluation (POE)
  • speech privacy


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