Abstract
The purpose of this study is to understand the impact of leaders' motivational language on their subordinates' performance. Using a sample of 180 Korean bank tellers, we examine the effects of motivational language (direction-giving, empathetic, and meanmg-making language) on performance (decision-making and adaptive performance) mediated by self-efficacy. The findings reveal that (a) self-efficacy partially mediates the relations between leaders' motivational language and bank tellers' decision-making; and (b) self-efficacy fully mediates the relations between leaders' direction-giving and empathetic motivational language and bank tellers' adaptive performance, whilst partially mediates between bank tellers' meaning-making motivational language and adaptive performance.
| Original language | English |
|---|---|
| Pages (from-to) | 7241-7248 |
| Number of pages | 8 |
| Journal | Information (Japan) |
| Volume | 20 |
| Issue number | 10 |
| State | Published - 2017 |
Bibliographical note
Publisher Copyright:© 2017 International Information Institute.
Keywords
- Adaptive performance
- Decision-making
- Motivational language
- Self-efficacy