Drives for behavioral intentions in dining services: Frequent users vs. occasional users

Sunhee Seo, Carol W. Shanklin

Research output: Contribution to journalArticlepeer-review

3 Scopus citations

Abstract

This study examined differences in residents' evaluations of service quality, satisfaction, trust, commitment, and communication based on their relationship frequencies in continuing care retirement communities (CCRCs). This study surveyed independent living residents of two CCRCs in a Midwestern state. Significant influences were found in satisfaction with food, trust, commitment, and communication between frequent and occasional users in CCRCs without a meal requirement. Satisfaction with food influenced frequent users' intentions to eat more often in the dining room. Communication and satisfaction with food predicted occasional users' intentions to eat more often in the dining room. Dining service managers should identify specific strategies to enhance food quality and improve employee communication and interaction with residents.

Original languageEnglish
Pages (from-to)79-101
Number of pages23
JournalJournal of Foodservice Business Research
Volume10
Issue number4
DOIs
StatePublished - 2008

Keywords

  • Behavioral intentions
  • Communication
  • Dining services
  • Relationship frequency
  • Retirement community
  • Satisfaction
  • Service quality

Fingerprint

Dive into the research topics of 'Drives for behavioral intentions in dining services: Frequent users vs. occasional users'. Together they form a unique fingerprint.

Cite this