Abstract
The magnitude of negative consequences of clinician disruptive behaviors on patients and clinicians was examined using data collected from 1559 clinicians working at an urban academic medical center in the United States. For the impact of disruptive behavior on patient safety, psychological aggression as caused by disruptive behavior or incivility increased the likelihood of patient harm as well as job dissatisfaction and physical symptoms.
| Original language | English |
|---|---|
| Pages (from-to) | 115-123 |
| Number of pages | 9 |
| Journal | Journal of Nursing Care Quality |
| Volume | 31 |
| Issue number | 2 |
| DOIs | |
| State | Published - 2016 |
Bibliographical note
Publisher Copyright:Copyright © 2016 Wolters Kluwer Health, Inc. All rights reserved.
Keywords
- Clinician disruptive behaviors
- Job satisfaction
- Patient harm
- Work environment
- Workplace incivility