@inproceedings{9e83abfa65474267b7bd3fa9ff47752b,
title = "Creating contextual help for GUIs using screenshots",
abstract = "Contextual help is effective for learning how to use GUIs by showing instructions and highlights on the actual interface rather than in a separate viewer. However, end-users and third-party tech support typically cannot create contextual help to assist other users because it requires programming skill and source code access. We present a creation tool for contextual help that allows users to apply common computer skills - taking screenshots and writing simple scripts. We perform pixel analysis on screenshots to make this tool applicable to a wide range of applications and platforms without source code access. We evaluated the tool's usability with three groups of participants: developers, instructors, and tech support. We further validated the applicability of our tool with 60 real tasks supported by the tech support of a university campus.",
keywords = "Contextual help, Help, Pixel analysis",
author = "Tom Yeh and Chang, {Tsung Hsiang} and Bo Xie and Greg Walsh and Ivan Watkins and Krist Wongsuphasawat and Man Huang and Davis, {Larry S.} and Bederson Ben",
year = "2011",
doi = "10.1145/2047196.2047214",
language = "English",
isbn = "9781450307161",
series = "UIST'11 - Proceedings of the 24th Annual ACM Symposium on User Interface Software and Technology",
pages = "145--154",
booktitle = "UIST'11 - Proceedings of the 24th Annual ACM Symposium on User Interface Software and Technology",
note = "24th Annual ACM Symposium on User Interface Software and Technology, UIST'11 ; Conference date: 16-10-2011 Through 19-10-2011",
}