Applying organizational density to local public service performance: separating homeless service outcomes from outputs

Andrew Sullivan, Saerim Kim, David Lee

Research output: Contribution to journalArticlepeer-review

1 Scopus citations

Abstract

What happens to local services’ performance when service-provider density increases in a community? The answer is difficult. To explore how density relates to multiple aspects of performance, this study aims to examine the effects of service-providers’ density on service outputs and policy outcomes. Using a panel dataset of local homeless service planning bodies, the Continuum of Care Programme, we found that service outputs improved; however, the prevalence of homelessness did not decrease. Drawing upon organizational density theory, our findings contribute to the extant knowledge on public management by exploring how service-provider density relates to service outputs and policy outcomes separately.

Original languageEnglish
JournalPublic Management Review
DOIs
StateAccepted/In press - 2021

Keywords

  • local homeless services performance
  • Organizational density
  • two-way fixed effects model

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