"A Voice that Suits the Situation": Understanding the Needs and Challenges for Supporting End-User Voice Customization

Hyeon Jeong Byeon; Chaerin Lee; Jeemin Lee; Uran Oh

doi:10.1145/3491102.3501856

"A Voice that Suits the Situation": Understanding the Needs and Challenges for Supporting End-User Voice Customization

Hyeon Jeong Byeon, Chaerin Lee, Jeemin Lee, Uran Oh

Computer Science & Engineering

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

Although there is a potential demand for customizing voices, most customization is limited to the visual appearance of a figure (e.g., avatars). To better understand the users' need, we first conducted an online survey with 104 participants. Then we conducted a semi-structured interview with a prototype with 14 participants to identify design considerations for supporting voice customization. The results show that there is a desire for voice customization especially for non-face-to-face conversations with someone unfamiliar. In addition, the findings revealed that different voices are favored for different contexts from a better version of one's own voice for improving delivery to a completely different voice for securing identity. As future work, we plan to extend this study by investigating voice synthesis techniques for end-users who wish to design their own voices for various contexts.

Original language	English
Title of host publication	CHI 2022 - Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems
Publisher	Association for Computing Machinery
ISBN (Electronic)	9781450391573
DOIs	https://doi.org/10.1145/3491102.3501856
State	Published - 29 Apr 2022
Event	2022 CHI Conference on Human Factors in Computing Systems, CHI 2022 - Virtual, Online, United States Duration: 30 Apr 2022 → 5 May 2022

Publication series

Name	Conference on Human Factors in Computing Systems - Proceedings

Conference

Conference	2022 CHI Conference on Human Factors in Computing Systems, CHI 2022
Country/Territory	United States
City	Virtual, Online
Period	30/04/22 → 5/05/22

Keywords

voice customization
voice perception
voice quality

Access to Document

10.1145/3491102.3501856

Cite this

Byeon, H. J., Lee, C., Lee, J., & Oh, U. (2022). "A Voice that Suits the Situation": Understanding the Needs and Challenges for Supporting End-User Voice Customization. In CHI 2022 - Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems [59] (Conference on Human Factors in Computing Systems - Proceedings). Association for Computing Machinery. https://doi.org/10.1145/3491102.3501856

Byeon, Hyeon Jeong ; Lee, Chaerin ; Lee, Jeemin et al. / "A Voice that Suits the Situation" : Understanding the Needs and Challenges for Supporting End-User Voice Customization. CHI 2022 - Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2022. (Conference on Human Factors in Computing Systems - Proceedings).

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title = "{"}A Voice that Suits the Situation{"}: Understanding the Needs and Challenges for Supporting End-User Voice Customization",

abstract = "Although there is a potential demand for customizing voices, most customization is limited to the visual appearance of a figure (e.g., avatars). To better understand the users' need, we first conducted an online survey with 104 participants. Then we conducted a semi-structured interview with a prototype with 14 participants to identify design considerations for supporting voice customization. The results show that there is a desire for voice customization especially for non-face-to-face conversations with someone unfamiliar. In addition, the findings revealed that different voices are favored for different contexts from a better version of one's own voice for improving delivery to a completely different voice for securing identity. As future work, we plan to extend this study by investigating voice synthesis techniques for end-users who wish to design their own voices for various contexts.",

keywords = "voice customization, voice perception, voice quality",

author = "Byeon, {Hyeon Jeong} and Chaerin Lee and Jeemin Lee and Uran Oh",

note = "Funding Information: This research was supported by the MSIT(Ministry of Science and ICT), Korea, under the ITRC(Information Technology Research Center) support program(IITP-2021-2020-0-01460) supervised by the IITP(Institute for Information & Communications Technology Planning & Evaluation). Also, this work was supported by the National Research Foundation of Korea(NRF) grant funded by the Korea government(MSIT) (No. NRF2021R1F1A105278611). Publisher Copyright: {\textcopyright} 2022 ACM.; null ; Conference date: 30-04-2022 Through 05-05-2022",

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doi = "10.1145/3491102.3501856",

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Byeon, HJ, Lee, C, Lee, J & Oh, U 2022, "A Voice that Suits the Situation": Understanding the Needs and Challenges for Supporting End-User Voice Customization. in CHI 2022 - Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems., 59, Conference on Human Factors in Computing Systems - Proceedings, Association for Computing Machinery, 2022 CHI Conference on Human Factors in Computing Systems, CHI 2022, Virtual, Online, United States, 30/04/22. https://doi.org/10.1145/3491102.3501856

"A Voice that Suits the Situation" : Understanding the Needs and Challenges for Supporting End-User Voice Customization. / Byeon, Hyeon Jeong; Lee, Chaerin; Lee, Jeemin et al.

CHI 2022 - Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, 2022. 59 (Conference on Human Factors in Computing Systems - Proceedings).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Oh, Uran

N1 - Funding Information: This research was supported by the MSIT(Ministry of Science and ICT), Korea, under the ITRC(Information Technology Research Center) support program(IITP-2021-2020-0-01460) supervised by the IITP(Institute for Information & Communications Technology Planning & Evaluation). Also, this work was supported by the National Research Foundation of Korea(NRF) grant funded by the Korea government(MSIT) (No. NRF2021R1F1A105278611). Publisher Copyright: © 2022 ACM.

PY - 2022/4/29

Y1 - 2022/4/29

N2 - Although there is a potential demand for customizing voices, most customization is limited to the visual appearance of a figure (e.g., avatars). To better understand the users' need, we first conducted an online survey with 104 participants. Then we conducted a semi-structured interview with a prototype with 14 participants to identify design considerations for supporting voice customization. The results show that there is a desire for voice customization especially for non-face-to-face conversations with someone unfamiliar. In addition, the findings revealed that different voices are favored for different contexts from a better version of one's own voice for improving delivery to a completely different voice for securing identity. As future work, we plan to extend this study by investigating voice synthesis techniques for end-users who wish to design their own voices for various contexts.

AB - Although there is a potential demand for customizing voices, most customization is limited to the visual appearance of a figure (e.g., avatars). To better understand the users' need, we first conducted an online survey with 104 participants. Then we conducted a semi-structured interview with a prototype with 14 participants to identify design considerations for supporting voice customization. The results show that there is a desire for voice customization especially for non-face-to-face conversations with someone unfamiliar. In addition, the findings revealed that different voices are favored for different contexts from a better version of one's own voice for improving delivery to a completely different voice for securing identity. As future work, we plan to extend this study by investigating voice synthesis techniques for end-users who wish to design their own voices for various contexts.

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ER -

Byeon HJ, Lee C, Lee J, Oh U. "A Voice that Suits the Situation": Understanding the Needs and Challenges for Supporting End-User Voice Customization. In CHI 2022 - Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems. Association for Computing Machinery. 2022. 59. (Conference on Human Factors in Computing Systems - Proceedings). doi: 10.1145/3491102.3501856

"A Voice that Suits the Situation": Understanding the Needs and Challenges for Supporting End-User Voice Customization

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Keywords

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